Venecia Group
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Cross Cultural Hospitality Training

Etiquette is the corner stone of the hospitality industry from hotels to trade shows. Offer your customers world class service by understanding their needs.

This training provides hospitality personnel from managers to front line staff the cross cultural skills to effectively meet the needs of multi-cultural, multi-lingual, and international guests.

We custom tailor the training to meet your needs.

Areas Covered

  • Customer Service
  • Greetings
  • Conversation (Breaking the ice)
  • Use of Names
  • Body Language
  • Eye Contact
  • Dining & Serving Etiquette
  • Conflict Resolution
  • Handling Complaints
  • Emergencies